- Make sure you are in a GREEN parking area (P symbol) and swipe right on the END RIDE button.
- Do not confuse this button with PAUSE: if the vehicle is paused, you cannot end the ride.
- At the end, you will be asked to take a photo of the parking: make sure it is correct and clearly visible.
- At the start of the ride, a temporary amount may be blocked on your payment card (pre-authorization).
- At the end of the ride, the system calculates the actual fare and charges only the due amount, releasing any difference.
- The correct transaction may take up to 7 business days to appear on your bank statement.
- If the pre-authorization is not used, the amount will appear as not settled (not withdrawn) but may still remain visible on your statement.
Make sure to:
- use a valid payment card enabled for mobility services (some cards may not be supported);
- have sufficient funds on the card: in some cities a minimum amount is required to activate the pre-authorization;
- check that the vehicle is visible on the map: if it doesn’t appear, it may be out of charge, under maintenance, or already reserved by another user.
- Make sure to upload a valid, legible, and non-expired document.
- The name in your profile must match the one on the document.
- It is not allowed to use the same document on multiple accounts.
Requirements depending on the vehicle:
- E-scooter / E-bike: depending on the operator’s rules or municipal license, validation of a valid ID (ID card, passport, driver’s license, or residence permit) may be required, and in some cases also a selfie for identification.
- Scooter: a valid driver’s license is always mandatory. The scooter service is reserved for adults (18+). If the license is invalid or does not match the profile, scooter rental will not be possible.
For information or issues, contact customer support via LIVECHAT or write to support@bikeboom.it.
To remove a payment card:
- Go to the PAYMENTS section in the app.
- Select the card you want to delete.
- Click on REMOVE CARD.
- E-bike and E-scooter: in some cities, it is possible to activate up to 4 vehicles simultaneously. After starting the first ride, the + ADD RIDE button will appear on the map.
To confirm the exact number of vehicles allowed in the city where you are renting, contact our LIVECHAT support and specify the city. - Scooter: It is never allowed to activate more than one scooter with the same account, due to license and ID verification requirements.
Introductory Guide – E-bike & E-scooter
To unlock a vehicle:
- Scan the QR code on the vehicle and make sure you have a valid payment method.
- In some cities, a minimum top-up or a pre-authorization on the card may be required.
- If you have trouble locating the vehicle, you can:
- click on the vehicle icon on the map and activate the bell to locate it;
- or click on RESERVE (if available in your city) to book it.
If you see the message “An error occurred while communicating with the vehicle. Please try again”, the vehicle may be out of charge or under maintenance.
For more information, contact our customer support via LIVECHAT or write to support@bikeboom.it.
E-scooter: Push off with one foot while the other stays on the deck. Once moving, use the right thumb lever to accelerate and the brakes to stop.
E-bike: Adjust the seat and start pedaling. The speed adjusts automatically based on your pedaling.
Park the vehicle only in authorized areas, marked in green (P symbol) on the map, such as dedicated motorbike or bicycle spots, without obstructing traffic.
Never park:
- on sidewalks;
- on high-speed roads;
- in areas reserved for disabled people or on private property;
- inside parks or fenced areas.
To end the ride, open the app and swipe right on the END RIDE button.
You can pause the ride for short stops by pressing the PAUSE button in the app. During the pause, no one else can use the vehicle, and a reduced rate will apply.
If the pause lasts several hours, our team may verify possible abandonment and, in case of prolonged inactivity, automatically close the ride.
On the app map, you will find highlighted areas with different colors, each with a specific meaning:
-
- 🔵 BLUE → Service coverage area. Leaving this area, the vehicle will lose functionality and can no longer be used.
- 🟢 GREEN → Recommended or, in some cases, mandatory parking zones.
- 🔴 RED → Areas prohibited for driving and/or parking.
- 🟡 YELLOW → Reduced speed zones, where the vehicle slows down automatically.
- 🟣 PURPLE → Incentivized parking zones: parking here gives you a bonus credit in the app.
Introductory Guide – Scooter
You must be at least 18 years old and have a valid driver’s license.
You can ride with:
-
-
- Category B license (car).
- Category A license (motorcycle).
- Category AM license (moped).
-
A maximum of two people, both wearing helmets (provided in the top case).
You can drive within the service area (BLUE zone). It is not possible to end the rental outside this area.
Temporary stop: You can park anywhere inside the service area, respecting traffic rules.
End of rental: Park only in designated spaces (GREEN zone).
With a fully charged battery, you can travel over 80 km. The range may vary depending on weather conditions or the number of passengers.
Prices & Payment Methods
The cost includes:
-
-
- A fixed unlock fee.
- A variable fee based on ride duration.
-
Rates vary depending on the city and active promotions. You can check prices by clicking on the vehicle icon on the map.
Accepted payment methods are:
-
-
- Credit card.
- Prepaid card.
- Apple Pay.
- Google Pay.
-
You can also top up your virtual wallet to pay for rides or purchase subscriptions.
At the beginning of the ride, a temporary amount (pre-authorization) may be charged. At the end of the ride, only the actual amount is charged.
You can check your ride history in the RIDE HISTORY section of your profile. In case of doubts, contact customer support.
You are responsible for the vehicle only if you have not ended the rental after parking it.
You can check the pricing plan by clicking directly on the vehicle icon. Rates vary by city and active seasonal promotions.
You can view and purchase subscriptions and promotions within the dedicated section of the app. Rates vary depending on the city and seasonal promotions.
Registration
To register, provide your email and phone number. You will receive a verification code (OTP) via email to complete registration.
If you don’t receive the code:
-
-
- Check that you entered the email correctly.
- Check your SPAM folder.
- Request a new code by clicking on Resend email.
-
To close your account, go to PROFILE > ACCOUNT SETTINGS > DELETE ACCOUNT. Accounts with outstanding balances cannot be deleted.
Safety
You must be at least 18 years old.
E-bike: Strongly recommended.
E-scooter and scooter: Mandatory.
Immediately report any accident or theft via LIVECHAT or by writing to support@bikeboom.it. Failure to report may affect your insurance coverage.
Issues
If you cannot end the rental:
-
-
- Make sure you are in a permitted parking area (GREEN zone).
- Check GPS and mobile connection.
- Restart the app or move the vehicle.
-
Use the RING function in the app to locate the vehicle.